Here you will find all the shipping information. If you cannot find an answer to your question, contact us at any time. firstname.lastname@example.org
How much is the shipping?
We ship our packages through SDA or other courier service (3-4 business days). Shipping in Spain is free.
How can I pay for my order?
You can pay by credit card and PayPal. For the brand we will evaluate case by case, send us an email to email@example.com
Can I change or cancel my order?
If your order has been sent, wait to receive it and, after received, contact us at firstname.lastname@example.org
We remind you that once the confirmation has been made, the order can no longer be canceled and the cost of return shipping will be at your expense.
My package arrived damaged. What I can do?
If the product you purchased has a defect, Vitayes Spain will be responsible for the return, subject to the following control procedure:
Contact our customer service (email@example.com) and describe the problem you have encountered by adding photographic documentation, which will create the authorization for the Return Service. Subsequently, a new bill of lading will be generated, which will be sent to you by email and must be printed and placed in the package. No additional shipping costs will be charged.
As soon as the merchandise returns to the warehouse, the conditions will be verified. If it is suitable for the return, within a maximum period of 30 days the refund will be processed, including the shipping costs incurred.
How are returns handled?
Our money back guarantee is valid for 14 days.
To be entitled to a full refund of the amount paid, the item must be unused and in the same condition it was received. The package must also be sealed with the original transparent film. Otherwise, a part of the sum will be deducted in relation to the use status of the returned product.
In fact, with the INSTANT AGEBACK 2 disposable samples are sent in addition to the product that will be used as a tester to avoid opening the package.
Here you will find the return section: https://www.vitayes.es/pages/refund-policy
How are refunds paid?
We generally use the same payment method that was used to buy our products.