These terms and conditions apply to all purchase agreements between us and our customers ("Buyer", "You") in the case of a corresponding inclusion agreement. Its terms and conditions are not part of the contract, even if we do not expressly disagree. There are no other warranty agreements. Corporate clients please take into account the point nº 8 of these conditions.


Our offer for a variety of potential buyers in catalogs, brochures and on our website are not binding, unless otherwise indicated. A contract is concluded regularly through your order (request) on the one hand and on the other, our explicit or conclusive acceptance, for example, the sending of a confirmation of the requested goods or goods. If we have not accepted your order within four business days (or 14 business days for overseas deliveries) after publication, you will no longer be bound by your order.


Our offense for a varietà di potenziali acquirenti in cataloghi, brochure e sul nostro Website non sono vincolanti, is not indicated. A contratto comes rudely conclusive attraverso il tuo ordine (richiesta) gives a can and nostra accettazione esplicita or conclusive dall'altro, ad es. investing a conferma d'ordine or the merce ordinata. Se non abbiamo accettato il tuo ordine entered quattro giorni lavorativi (or 14 giorni lavorativi per le consegne all'estero) dopo la pubblicazione, non sei più vincolato tuo ordine.


To conclude an e-commerce contract, that is, through our Internet pages, only the German language is available. Please, first look for the desired products on our website in the categories or in the product search. By clicking on the list of results, you will get the detailed information of the respective product and it will be possible to insert it, without obligation, in the desired amount in the virtual cart with the "shopping cart" button. You can change or delete the contents of the cart. If you have all the desired products in the cart, go to the "cash box". After declaring your personal data or accessing a customer account online already created, we will request a payment request and a delivery request. Finally, in an overview, you will be given the opportunity to review all the information and order again and, if necessary, correct it with the functions shown there; just pressing the "payment order" button activates the order. Subsequently, you will immediately receive confirmation of the electronic receipt of your order at the email address you provided, which in itself does not constitute a contractual statement.

The contract text is stored by us. Only if you create and request a customer account online, will you later have the opportunity to access the content of these orders. The general terms and conditions are available on our website, but only in the current version. Therefore, we recommend that you permanently keep our emails with the order confirmation, as they include the requested products, which are attached to the terms and conditions of the contract.


(1) We offer Sofortüberweisung, Paypal, Credit Card and Ideal payment methods; The charge in the means of payment is made the day the order is received. Depending on the scope of the order, the previous purchase and payment behavior and the possible credit rating obtained, we reserve the right to refuse the desired payment method and to offer other payment methods.

(2) For consumers, we reserve ownership of the item purchased until full payment of the invoice amount. If you are an entrepreneur, you carry out an independent professional activity or it is a legal entity or a special fund under public law, we reserve the property of the object of the sale until all pending claims of the commercial relationship have been resolved with the buyer. The related security rights are transferable to third parties.

(3) The user is entitled to compensation only if their claims have been legally established or have not been challenged or recognized by us. In addition, you have the right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.

(4) If the customer breaches the payment obligation, all existing claims will be submitted immediately.

Until full payment, the delivered goods remain our property.


We ship to Spain within a period of 3-4 business days, unless otherwise specified in the article. A part of the order is not immediately available, we are entitled to partial deliveries to a reasonable extent, the remaining goods will be refunded without additional shipping costs.

We have the right to terminate the contract to the extent that the requested goods cannot be permanently delivered and we are not responsible for this circumstance (for example, force majeure or non-delivery despite timely coverage, if we have not assumed the risk of supply ). In this case, we will inform you immediately and refund any advance payment made.


Our money back guarantee is valid for 14 days.

To be entitled to a full refund of the amount paid, the item must be unused and in the same condition it was received. It must also be in the sealed package with the original transparent film.

In addition to the product, 2 disposable samples are sent and will be used as a tester to avoid opening the package.

Please return your purchase back to our store. In this case, contact us by email: info@vitayes.es.

Refund (if applicable)

Once the return is received and verified, we will send you an email to inform the customer that we have received the item. We will also notify the approval or rejection of the package. If approved, the refund will be processed and a credit will be automatically issued to your credit card or to the payment method used.


To return the product, you must send it by mail to the address you will receive in our response.
The return shipping costs are borne by the buyer. Shipping costs are not refundable. If a refund is received, return shipping costs will be deducted from the refund.



The legal liability for defects applies for a period of two years from the date of delivery. Contact us, our contact details are mentioned at the beginning of these conditions.


Right of withdrawal: You have the right to terminate this contract within fourteen days without giving an explanation. The revocation period is fourteen days from the date on which you or a third person designated by you, who is not the carrier, has taken possession of the last goods. To exercise the right of withdrawal, it is necessary (Petra GmbH, Schumannstrasse 27, 60325 Frankfurt am Main, Telephone: + 49 (0) 6997546240, email: info@vitayes.es) by means of an explicit declaration (for example, a letter sent by mail, fax or email) about your decision to withdraw from this contract. You can use the attached withdrawal form, but it is not mandatory. To maintain the cancellation phase, it is sufficient that you send a notice of the exercise of the right of withdrawal before the period expires.

Consequences of withdrawal: In case of withdrawal of this contract, we immediately send all payments we have received from you, including shipping costs (except for additional costs that arise when providing a different type of shipping from the one we choose) and no later than fourteen days from the date we receive notification of cancellation of this contract. For this refund, we will use the same payment method used in the original transaction, unless expressly agreed with the user; In no case will you be charged reimbursement rates. We can refuse the refund until we have received the products or until you have provided proof that you have returned them.

You must return the products immediately and, in any case, no later than fourteen days from the date you inform us of the cancellation of this contract. The deadline is met if you send the goods within fourteen days. We will pay the costs of returning the products to the company if you request our return receipt for return and use as planned. Otherwise, the direct costs of returning the goods are assumed. The return is possible Only if the product is healthy and not used.

Note: the right of withdrawal does not apply to contracts for the delivery of sealed products that, for reasons of health or hygiene, are not eligible for return if their seal has been removed after delivery.

Model withdrawal form
(If you wish to cancel the contract, complete this form and send it again).
For Petra GmbH, Schumannstr. 27, 60325 Frankfurt am Main, email: info@vitayes.es
- I / we (*) revoke the contract signed by me / us (*) for the purchase of the following products:

- Ordered (*) / received on (*):
- name of the consumer (s):
- consumer address (s):
- consumer signature (s):
(only in paper message)
- Date:
(*) Delete as appropriate.


These terms and conditions are not intended for buyers who are entrepreneurs (§ 14 BGB). Entrepreneurs are obliged to enter into contracts with the supplier for separate conditions for corporate clients; Only in this case the supplier guarantees the conditions of the corporate client. The supplier has the right to terminate the contract if a buyer proves to be an entrepreneur when these conditions are incorporated.


German law applies to the exclusion of the United Nations sales law and the reference standards of private international law. Mandatory consumer protection regulations at the buyer's place of residence will not be affected.