TERMS AND CONDITIONS

1. SCOPE

These terms and conditions apply to all purchase agreements between us and our customers ("Buyer", "You") in the case of a corresponding listing agreement. Their terms and conditions are not part of the contract, even if we do not expressly disagree. There are no other warranty agreements. Corporate clients please take into account point nº 8 of these conditions.

2.PRICES AND SHIPPING COSTS, DELIVERY AREA.

Our offer to a variety of potential buyers in catalogs, brochures and on our website are not binding, unless otherwise stated. A contract is concluded regularly through your order (request) on the one hand and on the other, our explicit or conclusive acceptance, for example, sending a confirmation of the ordered goods. If we have not accepted your order within four business days (or 14 business days for overseas deliveries) after posting, you will no longer be bound by your order.

3. CONCLUSION

Our offense for a varietà di potenziali acquirenti in cataloghi, brochure e sul nostro Website non sono vincolanti, is not indicated. A contratto comes rudely conclusive attraverso il tuo ordine (richiesta) gives a can and nostra accettazione esplicita or conclusive dall'altro, ad es. investing a conferma d'ordine or the merce ordinata. Se non abbiamo accettato il tuo ordine entered quattro giorni lavorativi (or 14 giorni lavorativi per le consegne all'estero) dopo la pubblicazione, non sei più vincolato tuo ordine.

EXPIRATION OF ORDERS IN THE ELECTRONIC COMMERCIAL TRAFFIC:

To conclude an e-commerce contract, that is to say, via our Internet pages, only the German language is available. Please first search for the desired products on our website in the categories or in the product search. By clicking on the results list, you will obtain the detailed information of the respective product and it will be possible to insert it, without obligation, in the desired quantity in the virtual cart with the "shopping cart" button. You can change or delete the content of the cart. If you have all the desired products in the cart, go to the "cash drawer". After declaring your personal data or accessing an already created online customer account, we will ask you for a payment request and a delivery request. Finally, in an overview, you will be given the opportunity to review all the information and the order again and, if necessary, correct it with the functions shown there; only by pressing the "payment order" button the order is activated. Subsequently, you will immediately receive confirmation of the electronic receipt of your order at the email address you provided, which in itself does not constitute a contractual statement.

The text of the contract is stored by us. Only if you create and apply for a customer account online will you later have the opportunity to access the content of these orders. The general terms and conditions are available on our website, but only in the current version. Therefore, we recommend that you permanently save our emails with the order confirmation, as they include the ordered products, which are attached to the terms and conditions of the contract.

4. PAYMENT

(1) We offer Sofortüberweisung, Paypal, Credit Card and Ideal payment methods; The charge in the means of payment is made on the day the order is received. Depending on the scope of the order, the previous purchase and payment behavior and the possible credit rating obtained, we reserve the right to reject the desired payment method and to offer other payment methods. 

(2) For consumers, we reserve ownership of the purchased item until full payment of the invoice amount. If you are an entrepreneur, carry out an independent professional activity or are a legal entity or a special fund of public law, we reserve the ownership of the object of the sale until all pending claims of the business relationship have been resolved with the buyer. The related security rights are transferable to third parties.

(3) The user is entitled to compensation only if their claims have been legally established or have not been contested or recognized by us. In addition, you have the right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.

(4) If the customer breaches the payment obligation, all existing claims will be submitted immediately.

Until full payment, the delivered goods remain our property.

5. DELIVERY

We ship to Spain within 3-4 business days, unless otherwise specified in the article. a part of the order is not available immediately, we are entitled to partial deliveries to a reasonable extent, the remaining goods will be refunded without additional shipping costs.

We are entitled to terminate the contract to the extent that the ordered goods cannot be delivered permanently and we are not responsible for this circumstance (for example, force majeure or non-delivery despite timely coverage, if we have not assumed the risk of supplying ). In this case, we will inform you immediately and refund any advance payments made.

6.  REIMBURSEMENT AND RETURN OF ASSETS

Our money back guarantee is valid for 14 days.  

To be entitled to a full refund of the amount paid, the item must be unused and in the same condition it was received. It should also be in the package sealed with the original clear film. 

In addition to the product, 2 disposable samples are sent and will be used as a tester to avoid opening the package.

Please return your purchase back to our warehouse. In this case, contact us by email: info@vitayes.es.

 

Refund (if applicable)

Once the return is received and verified, we will send an email to inform the customer that we have received the item. We will also notify the approval or rejection of the package. If approved, the refund will be processed and a credit will be automatically issued to your credit card or the payment method used.

Shipping

To return the product, you must send it by mail to the address you will receive in our response. 
Return shipping costs are borne by the buyer. Shipping costs are not refundable. If a refund is received, the return shipping costs will be deducted from the refund.

https://www.vitayes.es/pages/refund-policy

7. DEFICIENCIES AND SERVICES.

Legal liability for defects applies for a period of two years from delivery. Contact us, our contact details are mentioned at the beginning of these conditions.

8. REVOCATION FOR CONSUMERS.

Right of withdrawal: You have the right to terminate this contract within fourteen days without giving an explanation. The revocation period is fourteen days from the date on which you or a third person designated by you, who is not the carrier, have taken possession of the last goods. To exercise the right of withdrawal, it is necessary (Petra GmbH, Schumannstrasse 27, 60325 Frankfurt am Main, Telephone: + 49 (0) 6997546240, email: info@vitayes.es) by means of an explicit statement (for example, a letter sent by mail, fax or email) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but it is not mandatory. To maintain the cancellation phase, it is sufficient that you send a notification of the exercise of the right of withdrawal before the period expires.

Consequences of withdrawal: In the event of withdrawal from this contract, we immediately send you all payments that we have received from you, including shipping costs (except for additional costs that arise from providing a different type of shipping than the one we choose) and no later than fourteen days from the date we receive the notification of cancellation of this contract. For this refund, we will use the same payment method used in the original transaction, unless expressly agreed with the user; in no event will reimbursement fees be charged. We may refuse to refund until we have received the goods or until you have provided proof that you have returned them.

You must return the products to us immediately and, in any case, no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you ship the goods within fourteen days. We will pay the costs of returning the products to the company if you request our return receipt for their return and use as intended. Otherwise, the direct costs of returning the goods are assumed. The return is possible Only if the product is healthy and not used.

Note: the right of withdrawal does not apply to contracts for the delivery of sealed products that, for reasons of health or hygiene, are not eligible for return if their seal has been removed after delivery.

Model withdrawal form 
(If you wish to cancel the contract, complete this form and send it again). 
For Petra GmbH, Schumannstr. 27, 60325 Frankfurt am Main, email: info@vitayes.es
- I / we (*) revoke the contract signed by me / us (*) for the purchase of the following products: 

- Ordered (*) / received on (*): 
- name of the consumer (s): 
- consumer address (s): 
- consumer signature (s): 
(only in paper message) 
- Date: 
(*) Delete as appropriate.

9. EL ENTREPRENEUR AS A BUYER

These terms and conditions are not intended for buyers who are entrepreneurs (§ 14 BGB). Entrepreneurs are obliged to enter into contracts with the supplier for separate conditions for corporate clients; only in this case the provider guarantees the conditions of the corporate client. The supplier has the right to terminate the contract if a buyer proves to be an entrepreneur when these conditions are incorporated.

10. OTHERS

German law applies to the exclusion of the United Nations sales law and the reference standards of private international law. The mandatory consumer protection regulations in the buyer's place of residence will not be affected.

10/2016

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